Decrease incidents of jobseekers not showing up to scheduled interviews
Duration: 4 months
Research: User feedback, user interview
Prototyping: Sketch mockups + Invision prototype
Testing: In-person usability testing, iteration w/ stakeholders
Strategy: Product strategy
Visuals: Consistent with platform's visual design strategy
Successful launch, pioneered with Indonesia. Key feature to signing top Indonesian enterprises. Decreased overall reported no-show incidents in Indonesia and Philippines
Face-to-face candidate interviews are still the norm and usually required here in the Philippines. And, No-Show candidates (candidates who don't show up to a scheduled interview) has been a problem historically for recruiters.
In our research, we found that (1) recruiters frequently sent out interview invites and/or reminders via SMS and that (2) the scheduling process was more complicated for bigger companies who had multiple interviewers from other teams.
The pro-active solution that the product team came up to prevent No-Show incidents was a scheduler that automated the sending (via SMS and email) of interview invites to jobseekers. Recruiters found that engaging with candidates increased the chances of said candidates showing up to interviews. However, this was done manually and was quite time-consuming. By automating this via the scheduler, we are saving the recruiters time and effort in crafting SMS invites or reminders.
The scheduler also automated sending of interview reminders to both jobseekers and interviewers once both have agreed to a date and time. These reminders were sent several times before the scheduled interview. This allowed the candidate enough time to cancel if he had any reason to do so.
These automations meant more time to do more important work for all-around recruiters in smaller companies and a more streamlined and simplified scheduling process for recruiters and interviewers in bigger companies.
Lastly, as a reactive effort to prevent No-Shows, the scheduler also allowed the recruiter to mark a candidate as a no-show if the candidate did not appear on the agreed schedule. This was reported back to Kalibrr who could flag the candidate for violating the code of conduct.
Below are two mockups of the scheduler. The second shows a modal that schedules a candidate to an interview.